Shipping Policy

We strive to offer you the best value for money. We ship many products directly from the supplier to reduce transportation, storage, and packaging costs—so we can offer fair prices.

Processing Time

  • Every order is processed within 1–3 business days.

  • Weekday orders are usually processed within one business day.

  • Orders placed on Friday evening or over the weekend are processed on Monday.

Pre‑Order Items

Items labeled Pre‑Order require a longer processing time. Please allow 8–10 days before your item is shipped. This ensures we can secure the item from our supplier and prepare it for delivery.

  • If your order includes both in‑stock and pre‑order items, we will ship them together once the pre‑order item is ready.

  • After shipment, your order follows the standard delivery timelines below.

Delivery Time

Once your order has been processed, it will be shipped. The average delivery time is 10–15 business days.

In some cases, delivery may take longer due to unforeseen circumstances (e.g., extreme weather, carrier delays). We appreciate your patience and understanding.

Free Shipping

All orders are delivered free of charge to your home. No minimum order value is required.

Note: Marketing banners or site promotions (e.g., seasonal sale messages) do not change this policy unless explicitly stated on the product page or at checkout.

Track Your Order

Want to check your order status? You can track your order via our Track & Trace page. Tracking information is typically available 2–3 days after your order is placed.

How to Place an Order

The ordering process is simple:

  1. Go to the product page and add the desired product to your cart.

  2. Verify the correct variants and click “Proceed to checkout.”

  3. Enter your address details and click “Continue to shipping.”

  4. Review your address details and click “Continue to payment.”

  5. Choose a secure payment method:

    • Klarna (Pay Later)

    • Credit Card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • Direct payment

  6. Click “Complete Order” and follow the instructions to finalize your payment.

Change of Address

We understand that you might notice an update after placing your order. We allow address changes within 1 hour of placing your order.

  • Our team processes orders quickly; please act fast so we can update the address before your parcel begins its journey.

  • If your order has already been fulfilled and shipped, we are unable to update the address. The courier will attempt delivery or hold the package at a pickup location.

  • If the package is not collected within 7 days (or the courier’s standard holding period), it may be disposed of by the courier.

  • We’re unable to resend or issue a full refund for orders disposed of due to an incorrect address provided at checkout.

  • If you’d like us to reship the order, we can do so with a reshipment fee of 15% of your order total.

Customs Duties & Import Taxes

Please note that Raya Bloom is not responsible for any customs duties, taxes, or additional import fees that may be charged by your country’s customs authorities upon arrival. These charges are not included in your order total and must be paid separately by the recipient. The specific amount and process vary by country and are beyond our control.

  • If your country imposes import fees, the courier or customs office will typically contact you when your parcel arrives. You’ll be asked to settle the charges before delivery.

  • We recommend reviewing your country’s import rules before ordering to avoid surprises.

  • If you refuse to pay import duties or fail to retrieve the parcel, we are not liable for any resulting loss or refund.

Still Need Help?

We’re always here to help! Send us a message via our Contact Form, and we’ll assist with shipping questions, returns, sizing advice, or anything else you might need.