HELP / FAQS

The following payment methods are available to you while shopping:

PAYPAL - If you would like to pay for your order via PayPal, you will be redirected directly and asked to log in to your account or register again. Once this is done, all you have to do is choose the desired payment method (PayPal credit, direct debit or credit card) and confirm the payment.

We will then receive a confirmation from PayPal and will immediately ship your goods.

CREDIT CARD - We accept payments via VISA, MasterCard & American Express, Apple Pay, Google Pay, Shop Pay. Our payment provider Stripe makes the payment process convenient and secure directly in our check-out process. Your credit card account will be charged upon completion of the order.

We strive to process orders as quickly as possible to ensure timely delivery. Once an order is placed, it is immediately sent to our fulfillment team, which means we cannot make changes or cancel it.

If you no longer need the item, you can check our Return Policy for available options once your order is delivered.

Once an order is placed, we are unable to cancel it due to our fast processing times. If you no longer need the item, you may refer to our Return Policy once it arrives.

For any questions or concerns, feel free to contact our support team via our Contact Form!

We understand that sometimes plans change! However, once an order is placed, we are unable to cancel it due to our fast processing times. Our fulfillment team begins working on your order immediately to ensure it is shipped as quickly as possible.

If you received your order and no longer want the item/s, you can:

✅ Refer to our Return Policy once your order arrives to check if it's eligible for a return.

✅ Double-check all details before placing future orders to avoid any issues.

We appreciate your understanding! If you have any questions, feel free to contact our support team via our Contact Form—we’re happy to help. 💖

If you've entered an incorrect shipping address, please reach out to our support team via our Contact Form as soon as possible with the correct details:

First Name:

Last Name:

Shipping Address:

📍 Street Address:

🏙 City/Town:

📮 Postcode:

🌍 Country:

Once we receive the updated details, we’ll do our best to make the necessary changes before your order is processed. While we can’t guarantee that our fulfillment team will be able to update the information in time, we’ll do everything we can to escalate this for you!

Since we are unable to cancel orders, we highly recommend double-checking your details before completing your purchase.

We understand that sometimes plans change, but unfortunately, once an order is placed, we are unable to cancel it. Our system processes orders quickly to ensure fast fulfillment, which means cancellations are not possible.

If you no longer want the item, you may refer to our Return Policy for options once your order arrives.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags and packaging. Returns that do not meet these conditions may be refused. Sale items, swimwear, and personalized pieces are final sale and cannot be returned.

We sincerely apologize for any issues with your order. Please reach out to us via our Contact Form with your order number and photos of the item within 48 hours of delivery, and we will resolve the issue.

If an item is returned in a non-resalable condition (worn, washed, missing tags, etc.), we reserve the right to refuse the return. The item can be sent back to you at your expense.

Unfortunately, we cannot refund duties, taxes, customs fee, or shipping charges incurred through shipping. Please see our Refund Policy page for more information.

We understand that returns can be costly, so we do our best to offer multiple solutions before proceeding with a return. If you are considering a return, please reach out to us via our Contact Form with your order number and reason for return.

Before providing the Return Request Form and Return Address, we will try our best to offer alternatives that may be more convenient and cost-effective for you. Since return shipping costs typically range between $20 and $35 USD, with additional customs fees between $25 and $30 USD, we want to help you avoid unnecessary expenses whenever possible.

If a return is necessary, we will guide you through the process, ensuring that your return meets our return policy requirements (items must be unworn, unwashed, with original tags and packaging). Please note that return shipping costs and any applicable customs fees are the customer’s responsibility.

We appreciate your understanding and will do our best to assist you with the most suitable option for your situation.

Unfortunately, we cannot refund duties, taxes, customs fee, or shipping charges incurred through shipping. Please see our Refund Policy page for more information.

To initiate a return:

1. Reach out to us via our Contact Form with your order number and reason for return.
2. We will assess your request and try to offer alternative solutions to avoid high return costs.
3. If a return is approved, we will send you the Return Request Form and Return Address with detailed instructions.
4. Ship your return back using the provided instructions.

No, shipping fees, duties, taxes, and customs fees are non-refundable.

Return shipping costs, including any applicable customs fees, are the responsibility of the customer. Shipping costs typically range between $20 and $35 USD, depending on your location. Additionally, customs fees for returns typically range between $25 and $30 USD. We recommend using a trackable shipping service, as we are not responsible for lost returns.

Yes, items purchased with a discount code can be returned, but the refund will reflect the discounted price paid.

Tracking updates may be delayed due to customs processing, weather conditions, or carrier delays. If your tracking hasn’t been updated for more than 7 business days, we recommend reaching out to your local courier, as they have the most accurate updates and may require personal details that we do not have. Please contact us first to get your local courier tracking number, which can help when checking with them. If you still need help, feel free to contact us via our Contact Form.

No, all sale items and swimwear are final sale and cannot be returned or exchanged.

Yes! However, exchanges must follow our standard return policy, and you will need to place a new order for the desired item. You will also be responsible for an additional shipping fee for the exchange. If the item you want is out of stock, we can offer store credit or a refund instead.

No, all sale items and swimwear are final sale and cannot be returned or exchanged.

Packages are rarely lost; however, if a parcel does not arrive, please contact the carrier to resolve the issue. Raya Bloom is not responsible for the cost of any return shipping. Customers are urged to hold onto proof of postage as we are not responsible for lost and/or misdelivered packages.

We’re sorry to hear that! If your package arrived damaged, please:

1. Take clear photos of the damaged packaging and item.
2. Contact your local courier to report the damage.
3. Reach out to us via our Contact Form with your order number and photos, and we will review the issue to provide the best solution, which may include a replacement or partial refund.

Please double-check the shipping address on your order confirmation. If the address was incorrect, we are unable to retrieve or reship the package. If the error was made by the shipping carrier, please contact your local courier, as they will have the most accurate details. You can contact us to get your local courier tracking number for further assistance. If you need more support, feel free to reach out via our Contact Form.

If your tracking shows your order as delivered but you haven’t received it, please:

• Check with neighbors, household members, or building management in case it was left with them.
• Look in safe drop-off locations (mailbox, front door, back door, etc.).
• Please contact us directly to get your local courier tracking number, which can help you provide more details when speaking with the courier.
• Contact your local courier directly, as they have the most accurate updates and may require personal information that we do not have.
• If you still cannot locate your package, please reach out to us via our Contact Form, and we will do our best to assist you.

If you refuse a package, it may be returned to us at your expense, including return shipping and customs fees. Refunds (if applicable) will be processed with less 15% (return cost incurred) once we receive the returned package.

For security reasons, we are not able to change the address your order is being sent to at this time.

Once a package is marked as delivered, we are not responsible for lost or stolen items. We highly recommend selecting a secure delivery location and contacting your local courier first, as they have the most accurate updates on your package’s whereabouts. Please contact us to get your local courier tracking number so you can provide them with the necessary details. If you need further support, you can reach out to us via our Contact Form.

Tracking details are sent via the email you used when placing the order once your order has shipped. If you haven’t received an email, please check your spam/junk folder. If you still can’t find it, contact our customer support via our Contact Form.

Most orders ship within 3 business days of purchase. Shipping times may vary due to the availability of merchandise. Please note that orders are not shipped on the weekends or holidays. See our Shipping Policy page for more information.

At this time, we do not offer express shipping. All orders are shipped using standard delivery methods.

Yes! We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. We offer free shipping to these locations. However, please note that any applicable customs fees are the customer’s responsibility.

If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a more snug fit, depending on your personal preference.

We highly discourage ordering multiple sizes with the intention of returning one, as returns are a costly and lengthy process that can impact our small business. We strive to keep our prices fair and sustainable, and excessive returns increase costs for both us and our customers.

To ensure you order the correct size, please refer to our size guide on each product page and double-check your measurements before purchasing. If you are unsure about sizing, feel free to reach out to our Customer Support for guidance.

If you still wish to return one of the sizes, you may do so following our standard return process, but please note that the return shipping cost is the customer’s responsibility. Thank you for understanding and supporting our small business!

Please refer to the size guide provided on each product page. Our size chart includes measurements in centimeters (cm) and inches (in) to help you find the best fit.

Our items generally fit true to size, but fit may vary depending on the style. If a product runs particularly small or large, we will note it in the product description.

At this time, we only offer sizes listed in our size chart. We are constantly working to expand our range, so stay tuned for future updates!

To ensure you get the right size, follow these measuring tips:

• Bust: Measure around the fullest part of your chest, keeping the tape measure level.
• Waist: Measure around the narrowest part of your waist.
• Hips: Measure around the widest part of your hips.
• Length: If applicable, check the product description for length details and compare them to your own measurements.

No, we do not offer alterations. However, many of our styles are adjustable or designed for a flexible fit. Check the product description for details!

We don’t have direct size conversions since our size chart is based on cm and inches, but no worries! Below is a general conversion guide to help you out. For the most accurate fit, we always recommend measuring yourself and comparing your measurements with our size chart on the product page.

Our sizes are designed to be true to the measurements listed in our size chart. However, different styles and fabrics may fit differently. We recommend checking the product description for any specific fit notes.

At this time, we do not offer custom sizing. Please refer to the size chart for available sizes.