Privacy Policy

Raya Bloom is committed to protecting your privacy. We will never share the personal, private information (including but not limited to your name, address, telephone number, or email) that you provide through www.rayabloom.com. Your personal information is used solely for our own purposes to ensure an enjoyable and secure shopping experience. We handle your data with care.

If we amend this Privacy Policy, changes will be published here. Shopping with Raya Bloom constitutes agreement to this Privacy Policy. If any part is found unenforceable, the remainder remains in full effect.

What This Policy Covers

This policy explains how we collect, manage, and use your personal information so you can make informed decisions when shopping with us.

When We Collect Personal Information

We may collect personal information through various interactions, including:

  • When you access and use our website

  • When you place an order with Raya Bloom

  • When you register an account or contact us through our website, by phone, or in person

  • During conversations with our customer care team

  • When participating in promotions, competitions, or special events

  • If you apply for employment with Raya Bloom and complete recruitment‑related forms

We may also collect personal data from third parties (e.g., suppliers or vendors providing services on our behalf). If you're applying for a job, we may gather information from your nominated referees, if authorized.

Currency & IP: By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This information is stored in a session cookie (automatically deleted when you close your browser) to keep prices consistent in your local currency during browsing.

What We Collect & Why

We collect personal data to:

  • Process and finalize orders

  • Enable website functionality and personalization

  • Support marketing and brand development

  • Deliver requested products and services

  • Communicate with you

  • Comply with legal and regulatory requirements
    Raya Bloom operates under the laws of New South Wales, Australia.

Cookies & Cart Reminders

Raya Bloom uses cookies to track items in your shopping cart, including abandoned carts. This helps us determine when to send cart reminder messages via SMS.

Note: Text messaging opt‑in data and consent are never shared with third parties.

Your Choices (Opting Out)

If you prefer not to receive promotional material from Raya Bloom, you can:

  • Uncheck “Subscribe to our newsletter” at checkout

  • Click “Unsubscribe” at the bottom of promotional emails

  • Email info@rayabloom.com to be manually removed from promotional contact lists

Website Usage Data

Our website is not designed to collect personal information unless it is voluntarily submitted. However, non‑identifying usage data (e.g., site visits) may be logged and used internally to improve services or shared in aggregate form.

Security

We use 128‑bit Secure Sockets Layer (SSL) encryption to help safeguard your personal and payment information. Access to personal data is restricted and protected by security technologies.

While we do our best to protect your information, no system is 100% secure. We cannot guarantee absolute security and are not liable for information loss or theft resulting from a security breach.

Klarna

To offer Klarna payment options, we share select personal data (e.g., contact and order details) with Klarna to assess eligibility and customize payment options.

For more information, please visit Klarna’s website. Your data is handled according to applicable data protection laws and Klarna’s privacy policy.

Privacy Breaches

If you believe your privacy has been breached, contact us immediately at info@rayabloom.com. We will promptly investigate and work to resolve the matter.

Contact Us

For any questions about this policy or your data, please reach out via our Contact Form or email info@rayabloom.com.