Return & Refund Policy

We truly appreciate you choosing Raya Bloom, and we want you to feel confident with every purchase. Please review our policy below—designed with transparency, fairness, and your satisfaction in mind.

Order Confirmation & Policy Acknowledgment

At Raya Bloom, we prioritize transparency at every step of your shopping experience.

By placing your order, you agree to our Refund & Return Policy.

When an order is placed on our website, it is assumed that the customer has read, understood, and agreed to the terms outlined here. This acknowledgment appears at checkout and in every order confirmation email (“By placing your order, you agree to our Refund & Return Policy.”). While this is not a mandatory checkbox, it serves as a clear notice and agreement between both parties and establishes how returns, refunds, and disputes are handled.

By completing your purchase, you confirm that:

  1. You have reviewed the return conditions, timelines, and the non‑returnable item list.

  2. You understand that certain conditions (e.g., fit, color perception, minor measurement deviations) are not considered defects.

  3. You agree to follow the proper return process, including requesting approval before sending anything back.

  4. If a chargeback or formal dispute is filed, this agreement—along with the full policy, product listings, and communication trail—may be provided as supporting documentation.

If you have questions before ordering, please contact us—our team is happy to help.

Before You Order — Sizing & Expectations

  • Please check our Size Guide before placing your order. If you’re unsure, reach out and we’ll assist.

  • Due to the manual nature of apparel production, a 1–3 cm (+/‑) variation in measurements is normal and not a defect.

  • As a small business, every return impacts us—double‑checking sizing helps reduce waste and keeps us offering thoughtful, quality pieces.

Return Eligibility

You may request a return within 14 days of receiving your order (based on tracking).

To be eligible for a refund, items must:

  • Be unworn, unwashed, and unused

  • Be in their original condition and packaging

  • Have a return request emailed to us within the return window

Items that don’t meet these criteria may be ineligible for a refund or may incur a restocking fee.

Note: Marketing banners or site promotions (e.g., seasonal sale messages) do not affect your statutory rights but may impact eligibility (e.g., items marked Final Sale).

Non‑Returnable Items

For hygiene and safety reasons, these items are not eligible for return or refund:

  • Lingerie, swimwear, and bodysuits

  • Items marked “Final Sale” or “Clearance”

  • Gift cards

Unauthorized Returns

Returns sent without prior approval or shipped to an incorrect address will not be accepted or refunded.

How to Return an Item

Step 1: Contact Us
Use our Contact Form with your order number, the item(s) you’d like to return, a brief explanation, and photos of each side of the item(s). We’ll respond within 1–2 business days with instructions.

Step 2: Package & Ship
Once approved, securely package your item(s).

  • Due to recent changes in international tariff regulations, we cannot provide prepaid return labels at this time. Return shipping costs must be covered by the customer.

  • Typical return shipping ranges $20–$35 USD depending on your location.

  • Customs fees may apply, generally $50–$60 USD, depending on your country’s import rules.

  • Use a track‑and‑trace service. Untracked packages cannot be guaranteed for delivery, and we are not responsible for items lost in transit.

Step 3: Refund Processing
After we receive and inspect your return, you’ll receive an email confirmation. Refunds are processed to your original payment method within 7–14 business days.

  • Original shipping fees are non‑refundable.

  • Any applicable customs fees will be deducted from your refund total.

Partial Refund and/or Store Credit Option

To reduce environmental impact—especially for international customers—we offer a partial refund or store credit alternative when you’re unsatisfied due to fit, style, or expectations. You may keep the item and still receive compensation, avoiding return shipping time and cost.

If preferred, we can issue store credit as a Raya Bloom gift card.

Due to changes in international tariff regulations, many countries have introduced or increased customs and return handling fees. This significantly raises the cost of cross‑border returns, so we encourage the partial refund/store credit option as a convenient, eco‑conscious alternative.

To request this option, mention it in your return email—our team will outline available resolutions and find a solution that works for you.

Damaged or Defective Items

If your order arrives damaged or defective, contact us via the Contact Form within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and the issue

After review, we’ll offer a replacement, refund, or store credit. Claims made after 48 hours may not be eligible.

“Not as Described” Claims

We aim to present products clearly through detailed photos, descriptions, and measurements. Please consider:

  • Perceived differences in color, fabric texture, or appearance can result from screen settings, lighting, or device—and are not defects.

  • A 1–3 cm (+/‑) size variance is standard in apparel production and not a defect.

  • Styling and fit vary by body type, height, and proportions and are not grounds for a “not as described” claim.

If you believe your item significantly differs from the listing, contact us with photos and a detailed explanation. We may request additional photos or a video for clarity.

Important:

  • We do not cover return shipping for these cases. You’re welcome to return the item following our standard process.

  • If, after review, the item aligns with the listing, refund eligibility follows our standard policy. At our discretion, partial refunds or store credits may be offered as alternatives.

  • For clear manufacturing defects or confirmed fulfillment errors, we’ll resolve with a refund, replacement, or store credit.

“Delivered but Not Received” Claims

If tracking shows delivered but you haven’t received the package, Raya Bloom is not liable for packages marked delivered by the courier. Once a delivery confirmation is issued, responsibility for final delivery rests with the courier and recipient.

Please take these steps:

  1. Contact your local courier immediately to file a non‑delivery claim. Provide your tracking number and request a formal investigation.

  2. Ask for a case ID/support ticket or claim reference (we may use this to follow up).

  3. Check with neighbors/building management/reception/household members for misdelivery or secure placement.

  4. If theft is suspected, consider filing a police report (especially for high‑value items).

Carriers may request personal information (ID, address confirmation, access details) to complete their investigation—details we do not collect and cannot provide on your behalf.

If a package is confirmed lost or misdelivered due to courier error after a proper investigation and claim, we’ll review the outcome and determine next steps—potentially including a replacement or partial store credit, depending on the circumstances. We are unable to offer refunds or reshipments for packages marked as delivered unless the courier officially acknowledges fault.

For peace of mind, consider:

  • Using a secure delivery address and monitoring tracking updates.

  • Requesting signature‑required delivery (where available).

Return‑to‑Sender Orders

If a package is refused, unclaimed, or returned to sender due to an incorrect address or missed delivery attempts:

  • Refunds will be processed only after the item is returned to our warehouse.

  • A 25% restocking fee will be deducted from the order total.

  • Original shipping costs are not refunded.

Please double‑check your shipping address and tracking updates to avoid these situations.


Refund Timelines

  • Refunds take up to 14 business days after the returned item is received and approved.

  • Funds are returned to your original payment method.

  • You’ll receive a confirmation email once issued.

  • If your bank takes longer to reflect the refund, please contact them directly.

Still Need Help?

We’re here for you. Send us a message via our Contact Form for returns, sizing advice, or any other questions.